Bot Development

We’re interacting with chatbots day in and day out. These virtual assistants can accelerate every task they take on, from personalized support to lead generation, sales, onboarding, and more. And best of all – they’re not overly chatty (unlike some people).

Bot Development

We’re interacting with chatbots day in and day out. These virtual assistants can accelerate every task they take on, from personalized support to lead generation, sales, onboarding, and more. And best of all – they’re not overly chatty (unlike some people).

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Services
Chatbots have personalities. They can learn like humans. They can have natural conversations with your customers. Our chatbot development services include building bots that can handle your mission-critical tasks, automate your business’ growth at low maintenance costs, yield higher ROIs, and integrate with your existing tools & systems seamlessly.
Multilingual Chatbots

Through chatbot localization, businesses can efficiently overcome language barriers and expand their user base across demographics. A bot that can engage in personal, nuanced, and culturally-appropriate conversations in the user’s native language can quickly capture prospects and boost conversions.

Integrations

Chatbot integration with channels (Messenger, Slack, WhatsApp, etc.), backend system, and internal software draws all the different platforms under one huge umbrella of communication. This enables the bot to make natural, relatable, and contextual conversation, while fetching accurate information to derive business intelligence.

Analytics and Human Handover

We’ve optimized bot effectiveness through powerful analytics tools and conversation metrics that help determine user behavior, intent, trends and engagement. Further, a bot can understand user expectations to know when to switch gears and transfer control to an agent through the human handover feature to address complex issues and escalations.

Natural Language Processing

With advanced NLP expertise, our goal is to eliminate friction points in communication and achieve human-like linguistic prowess. A bot has the first responder advantage to represent the enterprise with conversational intelligence. Through AI, deep learning, machine learning, and linguistics, chatbots can recognize entities, and infer hidden intent and sentiment to give contextually relevant responses.

Consultation

To determine the most viable solution, our advisory experts take a close up look at industry-specific use cases, application, and impact of chatbots for your business. By analyzing goals, user stories, technology, platform, and product roadmap; a solid chatbot strategy ensures optimal execution - right from conception and deliberation, to conversational flow visualization, developing a PoC, publishing, and maintenance of the bot.

Enhancement and Support

Small changes can go a long way. By reviewing analytics, we take into account user expectations to improve conversational flow, Natural Language Processing, and domain-driven UX functionality to help the bot realize its optimum capabilities. Periodic maintenance, support, and updation ensure that your business makes use of the most streamlined, bug-free technology that works in all the desired execution environments.

Teams We Offer

Ideation to MVP Team

The ideation to MVP team launches your idea into the market. It helps you validate your idea and gather feedback before going all-in with full-scale development. Our team leverages low-code / no-code technologies to build quickly, iterate, and ship a minimum viable version of your product.

The ideation to MVP team helps you verify your business hypothesis, validate the products functionality, reach product-market fit, and map out the product roadmap accordingly.

Scale & Maturity Team

After achieving product-market fit, our scale and maturity team focuses on customizing the product. The product development team performs product testing, analyzes the results, draws conclusions, and applies them to scaling the product. They guarantee incremental and iterative delivery and improvement.

The North Star for this team is assisting you in developing an internal culture centered around data-driven product decisions and designing products for stability and scalability.

Support & Care Team

This team closely monitors the application's customer service, experience, data integrity, & smooth running. Two weeks after the development of the product is concluded, the support & hypercare team takes over, & the core product team disintegrates.

During these two weeks, knowledge transfer sessions are held between the product team and the support team. They ensure intensive support and maintenance of the product. The maintenance activities are carried out based on an SLA-based approach.

Get chatbots to do the talking!

We create super bots to automate your operations.



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Don't take our word for it, take theirs!

Our Development Process

We follow Agile, Lean, & DevOps best practices to create a superior prototype that brings your users’ ideas to fruition through collaboration & rapid execution. Our top priority is quick reaction time & accessibility. 

We really want to be your extended team, so apart from the regular meetings, you can be sure that each of our team members is one phone call, email, or message away.

Our Development Process.png
How We Work?

When building a chatbot, we keep dedicated business goals in mind to achieve seamless performance across channels along with optimum automation. A natural conversation flow ensures that client expectations are met for tone, tasks, implementation, and so on.

Evaluate Use Cases
Evaluate Use Cases
Our team analyzes the applicable use case, business objectives, target users, competition, and prospective market segment, to determine the implementation framework.
Conversation Flow Design
Conversation Flow Design
At this stage, our conversational experience designers step in to channel the voice of the business. They work in tandem with the development team to create a procedural flow of dialogue that determines tasks, bot personality, tone, and context of the conversation.
System Integration
System Integration
After the conversation flow is formalized, our team enables seamless integration with other enterprise software (CRM, HRM, Payment Processors, Analytics tools, etc.), company knowledge bases, backend system, and target chatbot platforms in order to automate workflows and optimize bot functionality.
Training
Training
Chatbots are constantly evolving and learning. Much like humans, they can effectively self-learn under supervision through quality training data in order to fix errors, excel at personalized communication, discern user sentiment, and follow business processes with ease.
Testing
Testing
In this phase, we rerun conversational flows, integrations and business scenarios through various test cases to achieve desired bot performance and bug-free implementation. Finally, user testing as well as application testing, is done, to cap the development process.
Deployment
Deployment
This is the release phase everyone is waiting for. The intelligent bot is deployed on the company’s preferred platforms and is ready to interact with users in the execution environment.
Monitor and Optimize
Monitor and Optimize
Once published, the bot performance is monitored by analyzing conversation logs and usage insights to fix breakage points and reduce abandoned conversations. Analytics also help measure the bot’s ROI and run A/B tests to further optimize the use case, conversation flow and customer experience.
Evaluate Use Cases
Evaluate Use Cases
Our team analyzes the applicable use case, business objectives, target users, competition, and prospective market segment, to determine the implementation framework.
Conversation Flow Design
Conversation Flow Design
At this stage, our conversational experience designers step in to channel the voice of the business. They work in tandem with the development team to create a procedural flow of dialogue that determines tasks, bot personality, tone, and context of the conversation.
System Integration
System Integration
After the conversation flow is formalized, our team enables seamless integration with other enterprise software (CRM, HRM, Payment Processors, Analytics tools, etc.), company knowledge bases, backend system, and target chatbot platforms in order to automate workflows and optimize bot functionality.
Training
Training
Chatbots are constantly evolving and learning. Much like humans, they can effectively self-learn under supervision through quality training data in order to fix errors, excel at personalized communication, discern user sentiment, and follow business processes with ease.
Testing
Testing
In this phase, we rerun conversational flows, integrations and business scenarios through various test cases to achieve desired bot performance and bug-free implementation. Finally, user testing as well as application testing, is done, to cap the development process.
Deployment
Deployment
This is the release phase everyone is waiting for. The intelligent bot is deployed on the company’s preferred platforms and is ready to interact with users in the execution environment.
Monitor and Optimize
Monitor and Optimize
Once published, the bot performance is monitored by analyzing conversation logs and usage insights to fix breakage points and reduce abandoned conversations. Analytics also help measure the bot’s ROI and run A/B tests to further optimize the use case, conversation flow and customer experience.

Client Segment

Startup / SME

Build from scratch, improve what you have, or do something entirely different— we’ve got you covered.

  • Build Something New  
    Map out your idea, determine what to build, and collaborate to bring an MVP or a solid 1.0 to life.
  • Improve What You Have 
    Build a new version of your existing app or add new features to your system with our expertise. 
  • Discover What You Need 
    Not sure where to start? We also offer code and architecture reviews, strategic planning, team training, and more.

Enterprise

We deploy our best-in-class assets to help you build, innovate, and accelerate your business.

  • Seamless Integration 
    We blend into your team, leading the project forward with solid communication and expertise.
  • Leadership & Management 
    Our management excels at managing remote teams and complex projects and providing technical guidance.
  • Transparency & Agile 
    We leverage tools like Trello, Skype, JIRA, and Slack to achieve transparency, synergy, and better project visibility.
How Do We Engage With You?

Time & Material Model

Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed. 

  • Flexibility
  • Easy Control
  • Transparency

Offshore Dedicated Team (ODT) Model

We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.                                                     

  • Great for Large Projects
  • Efficiency
  • Adaptability

Team Extension Model

Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.

  • Faster Time-to-Market
  • Focus
  • Scalability

Time & Material Model

Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed. 

  • Flexibility
  • Easy Control
  • Transparency

Offshore Dedicated Team (ODT) Model

We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.                                                     

  • Great for Large Projects
  • Efficiency
  • Adaptability

Team Extension Model

Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.

  • Faster Time-to-Market
  • Focus
  • Scalability
Case Study

Gynaecology Center Accelerates Appointment Booking by 80% using Chatbot

Our client, Gynaecology Wellness, is an established gynecology practice based in London. They are led by a team of senior gynecologists from one of the largest healthcare institutions in the UK.

Due to a limited workforce, operations like booking and scheduling appointments, answering FAQs, etc., were not streamlined.

To solve this problem, we built a custom chatbot to handle patient queries and appointment bookings. Check how implementing the chatbot enhanced their brand image and patient trust with an 85% increase in the number of queries answered.

Read the case study
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Appointment Booking Chatbot For Hospital@2x.png
Use Cases
Chatbots are industry agnostic and can be applied to any line of business for multiple different use cases.
Technology Stack
Amazon Lex
Tensorflow
Botmock
Chatbase
Dialogflow
IBM-Watson
Microsoft Bot Framework
Amazon Lex
Tensorflow
Botmock
Chatbase
Dialogflow
IBM-Watson
Microsoft Bot Framework
Why choose Maruti Techlabs?
14+ years experience
Start as quickly as a week
Recurring cost of training & benefits - $0
4.8/5 NPS on Clutch
Certified PMs & delivery teams
Rapid deployment & on-time delivery
Complete transparency
Robust communication across shared channels
Agile & lean startup methodology
Experience across 16 industries

We take data protection seriously. Way too seriously!

Your data is safe with us! We have a strong moral compass and complete transparency to maintain the bond between us. Furthermore, we follow the best industry practices to keep your data safe and tight.
Strict NDA
Inviolable Policies for Devices & Role-Based Access Permission
Stringent Security Measures
We take data protection seriously Way too seriously.png

Awards & Recognitions

We’re proud to accept industry accolades for our commitment to unparalleled results, client service and continuous growth.

Our People = Our Strength

We are as good as our team. And that's why we believe in hiring, training, and retaining the best talent. From following a robust hiring process to ensuring the best project deployment tools, our practices and frameworks reflect our aim to provide the best services and be the best software development team in the market.  

We take pride in the broad spectrum of world-class products built by our team. Our team of over a hundred software developers is well-versed in different combinations of JavaScript, React Native, Python, Java, Scala, PHP, and other languages. Our team's areas of expertise also include many underlying platforms, APIs, IEDs, databases, and frameworks.

Our People = Our Strength.png

Project Managers
Technical Architects
Data Scientists
Business Analysts
Software Engineers
Integration & Release Engineers
QA Engineers
System Designers
DevOps Engineers
UI/UX Designers
IT Personnel
Support Personnel

More social proof incase you're still on the fence

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Looking For Other Services?

RPA
We put efficiency at the center of the cogwheel of operational processes, with a virtual workforce. Learn how your business can transcend conventional rule-based processes & leverage the benefits of RPA.
Know More
Machine Learning
We help enterprises process high volume data, enable faster decision making, quicker anomaly detection, business process automation along with solving complex challenges with our ML services and solutions.
Know More
NLP
Process, assess & interpret unstructured data to operate effectively by leveraging our Natural Language Processing services. Add conversational intelligence to your apps & products to understand linguistics better with NLP.
Know More
Services
  • Software Product Development
  • Artificial Intelligence
  • Data Engineering
  • DevOps
  • UI/UX
  • Product Strategy
Case Study
  • DelightfulHomes (Product Development)
  • Sage Data (Product Development)
  • PhotoStat (Computer Vision)
  • UKHealth (Chatbot)
  • A20 Motors (Data Analytics)
  • Acme Corporation (Product Development)
Technologies
  • React
  • Python
  • Nodejs
  • Staff Augmentation
  • IT Outsourcing
Company
  • About Us
  • WotNot
  • Careers
  • Blog
  • Contact Us
  • Privacy Policy
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Our Offices

USA 
5900 Balcones Dr Suite 100 
Austin, TX 78731, USA

India
10th Floor The Ridge
Opp. Novotel, Iscon Cross Road
Ahmedabad, Gujarat - 380060

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©2024 Maruti TechLabs Pvt Ltd . All rights reserved.

  • Software Product Development
  • Artificial Intelligence
  • Data Engineering
  • DevOps
  • UI/UX
  • Product Strategy

  • DelightfulHomes (Product Development)
  • Sage Data (Product Development)
  • PhotoStat (Computer Vision)
  • UKHealth (Chatbot)
  • A20 Motors (Data Analytics)
  • Acme Corporation (Product Development)

  • React
  • Python
  • Nodejs
  • Staff Augmentation
  • IT Outsourcing

  • About Us
  • WotNot
  • Careers
  • Blog
  • Contact Us
  • Privacy Policy

USA 
5900 Balcones Dr Suite 100 
Austin, TX 78731, USA

India
10th Floor The Ridge
Opp. Novotel, Iscon Cross Road
Ahmedabad, Gujarat - 380060

©2024 Maruti TechLabs Pvt Ltd . All rights reserved.